Policies

1. Shipping Policy

Processing Time

  • Orders are processed within 1-3 business days (excluding weekends & holidays).
  • Custom or handmade products may require additional processing time.

Shipping Rates & Delivery Time

  • We offer standard and express shipping options.
  • Estimated delivery time: 5-10 business days (varies by location).
  • Free shipping on orders above β‚ΉX / $X.

International Shipping

  • We currently ship to selected international destinations. Additional charges may apply.

2. Return & Refund Policy

Returns

  • Returns are accepted within 15 days of delivery.
  • Items must be unused, in original packaging, and with proof of purchase.
  • Products like personal care items and perishable goods are non-returnable for hygiene reasons.

Refunds

  • Once we receive the returned item, we will inspect it and process the refund within 7 business days.
  • Refunds will be credited to the original payment method.

Exchanges

  • Exchanges are allowed for damaged or defective products. Please contact us with photos of the product within 48 hours of delivery.

3. Payment Policy

  • We accept credit/debit cards, UPI, net banking, and digital wallets.
  • All transactions are securely processed using encrypted payment gateways.
  • Cash on Delivery (COD) is available for selected locations.

4. Privacy Policy

  • We respect your privacy and never share your personal details with third parties.
  • Your data is used only for order processing, customer service, and marketing (if opted in).
  • For more details, visit our [Privacy Policy Page].

5. Sustainability Commitment

  • All our packaging is plastic-free and biodegradable.
  • We ensure fair trade and ethically sourced materials.
  • We encourage customers to recycle or reuse packaging materials.

6. Contact Us

For any questions or concerns, contact us at:
πŸ“§ Email: livgreen@inditrails.in
πŸ“ž Phone: +91 9136352310 / +91 7975377057